FAQ

How to contact us?

For any questions or concerns, feel free to send us an email to contacto@malagnacosmetics.com or sent WhatsApp. Please provide your full name and order number if applicable. We do our best to reply within 48 business hours.*

What Forms Of Payment Do We Accept?

Visa, Mastercard, American Express, PayPal, Afterpay.

How Long Does It Take To Receive My Order?

All orders are shipped from Los Angeles, California.

We process orders from 24 to 48 hours and shipping takes between 3 to 7 business days. * if no delays from within the USPS network.

***Exceptions for the above processing estimates apply to newly launched collections, special promotions and major holidays. Due to highly successful launches, please allow a minimum of 14-21 business days* for your order to be fully processed. These exciting events result in a high volume of orders, we thank you for your patience (this information can be found in the landing page of new collections).***

Orders outside the US takes 15 to 20 days, if you don’t see your country available please send us a whatsApp to help you.
(May need to pay taxes for delivery.)

International orders are processed within 3-5 business days* (exceptions apply to newly launched collections, special promotions and major holidays). International orders are shipped via UPS. Please be aware for international orders, there is a POSSIBILITY it will take 1-3 months to arrive. This is out of our control. International import taxes will now be pre-paid at check out and international customers should no longer be charged on delivery.

Please note that the above processing/shipping time frames are an estimate.

 
How much is shipping?

We offer FREE shipping in US for all domestic orders over $65 (after any discounts are applied).

Shipping under $65 inside the US is $10 or $11

Each country has a different fee, under 3lbs has the following rates, (over 3lbs varies). 

Any customs/VAT/duty tax on international orders is not charged up front and is the responsibility of the buyer to clear with customs by paying any excess fees required upon the shipment’s entry into their territory. 

Can I cancel my order before it is shipped?

Once an order is placed, you are unable to cancel or modify the order. 

How Do I Return My Purchase?

Unfortunately, because our items are so affordably priced and are products that have direct contact with the skin and for hygiene reasons, we are UNABLE TO OFFER REFUNDS, RETURNS OR EXCHANGES once the order has been placed. ALL PURCHASES ARE FINAL AND NON-REFUNDABLE. By selecting the payment option and placing your order, you agree to these conditions.

My order was returned to sender because I supplied the wrong address. Can you reship it?

Incorrect addresses submitted cannot be reshipped/refunded.

*Please double check your shipping address before you submit all orders.

My package was damaged while in-transit. Can you issue me a refund?

Unfortunately, we are not responsible for in-transit damage. All customers claiming damage will be required to submit a damage claim directly with the USPS and follow their instructions.

My package was lost or stolen from my address. Can you issue me a refund?

Unfortunately, we are not responsible for lost or stolen items.

All customers claiming loss or theft will be required to submit a claim directly with the USPS and follow their instructions. If theft is suspected, it may be a more serious problem of an insecure shipping location.  

*Business days/business hours do not include weekends or major holidays.